Surviving the Competition: A South African Case Study of Quality of Record Keeping and Economic Performance of Hairdressing Salons

Author(s)

Dr. Francis Okyere , Dr. Edem Agbobli , Dr Mosweunyane, Lentswe ,

Download Full PDF Pages: 100-114 | Views: 797 | Downloads: 246 | DOI: 10.5281/zenodo.3496815

Volume 8 - June 2019 (06)

Abstract

Hair salons provide a partial solution to South Africa’s high unemployment, poverty and inequality problems because they are labour intensive and have low start-up costs making them affordable even to the poor and the marginalised. Dr. Ruth Segomotsi Mompati District Municipality in South Africa is a socio-economically depressed area that largely depends on hair salons for employment. The prosperity of hair salons is therefore critical to the economic well-being of the inhabitants of the area. The proliferation of hair salon business since South Africa’s 1994 democracy has led to fierce competition among these businesses in the region. There is a consensus that in the current information economy, effective records management allows for quick access to reliable information which is key for business success. In addition, the resource-based view (RBV) of the firm suggests that quick access to reliable information allows firms such as hair salons to gain sustainable competitive advantage. This study assessed the relationship between the quality of records keeping and the economic performance of hair salons. From a total of 752 hair salons, a sample of 195 salons was surveyed using cluster sampling. It was found that hair salons that engage in quality records keeping outperform those that do not

Keywords

Records keeping, competition, performance, small, micro and medium enterprises

References

                  i.            Agbobli, E.K. 2013. The influence of entrepreneurial and market orientations on small scale agricultural enterprises in the Vryburg region. Doctoral Thesis. Central University of Technology, Free State, South Africa.

      ii.            Amoakoh E. O. 2012. The Status and Influence of Marketing Research on the Economic Performance of Hair Salons in the Bophirima region. Masters Dissertation. Central university of Technology, Free State, South Africa.

    iii.            Bailey, S. and Hyslop, J. 2009. A common framework for measuring the impact of records management: an assessment of the current evidence base demonstrating the benefits of investing in the improvement of records management a selective literature review, JISCInfoNet. Available from: http://www.jiscinfonet.ac.uk/records-management [Accessed: 13 August 2011].

     iv.            Bal, M. Bal, Y. & Demirhan, A. 2011. Creating competitive advantage by using data mining technique as an innovative method for decision making process in business, International Journal of online marketing. 1(3):38-45.

       v.            Barney, J. 1991. Firm resources and sustained competitive advantage. Journal of Management. 17 (1): 99-120.

     vi.            Boso, N., Story, V.M., John W., Cadogan, J.W., Micevski, M., and Selma Kadic Maglajlic. 2013. Journal of International Marketing, 21 (4), 62-87

   vii.            Bryman, A. & Bell, E. 2011. Business research methods. New York: Oxford University Press.

 viii.            Caldas, S.B. 2010. The pendulum swings again: Critical notes on the Resource-based view, Masters Dissertation. Tulane University.

     ix.            Clulow, V., Gerstman, J. and Barry, C., 2003. The resource-based view and sustainable competitive advantage: The case of a financial services firm. Journal of European Industrial Training, 27(5), 220.

       x.            Coates, T.T. & McDermott, C.M. 2002. An exploratory analysis of new competencies: a resource based view perspective. Journal of operation management. 20: 435-450.

     xi.            Corporate Storage Services. 2010. Records management for individuals and small business. Available from http://www.corporatestorageservices.com/why-is-records-management-needed.html. [Accessed: 16 August 2011].

   xii.            De Vos, A.S. Strydom, H. Fouche, C.B. & Delport, C.S.L. 2011. Research at grass roots: for the social sciences and human service professions. Pretoria: Van Schaik publishers.

 xiii.            Desarbo, W.S., Di Benedetto, C.A. and Song, M., 2007. A heterogeneous resource based view for exploring relationships between firm performance and capabilities. Journal of Modelling in Management, 2(2), 103-130.

 xiv.            Dzansi, D. Y. 2004. Social responsibility of SMMEs in rural communities. Doctoral Thesis. University of

   xv.            Fatoki, O. and Asah, F. 2011. The Impact of Firm and Entrepreneurial Characteristics on Access to Debt Finance by SMEs in King Williams’ Town, South Africa. International Journal of Business and Management, 6 (8), 170-179

 xvi.            Ferreira, J.J., Azevedo, G.S. and Fernandez, R. 2011. Contributions of Resource_Based View and Entrepreneurial Orientation on Small Firm Growth. Cuadernos de Gestion, 11(1), 95-116

xvii.            Foss, N.J. 2011. Entrepreneurship in the context of RBV of the firm. Perspectives in Entrepreneurship, 8(2011): 1-38.

xviii.            Genc, K.Y., 2014. Core Employees' Impact on the Performances of Turkish Large Firms: A Research in the Frame of the Resource-Based View of the Firm. International Journal of Business and Management, 9(12), 74-93.

 xix.            Kasim, R.S.R. 2011. Strategic Information Resource and Quality of Recordkeeping systems, International Journal of Information and education Technology, 1 (2), 171-178.

   xx.            Kemoni, H. & Ngulube, P. 2008. Relationship between Records Management, Public Service Delivery and the Attainment of the United Nations Millennium Development Goals in Kenya. Information Development, 24 (4), 296-306.

 xxi.            Kennerley, M. & Mason, S. 2008. The use of information in decision making: literature review for the audit commission, Centre for business performance. Available from: www.audit-commission.gov.uk [Accessed: 01 July 2012].

xxii.            Leedy, P.D. & Ormrod, J.E. 2005. Practical Research: Planning and Design. New Jersey: Pearson Education ink.

xxiii.            Makhura, M.M. 2005. The contribution of records management towards an organization’s competitive performance. Doctoral Thesis, University of Johannesburg.

xxiv.            Pemberton, M. 2004. Why records management? Available from: http://www.theimpros.com/library/why-Records-Management_1280168224.pdf [Accessed: 11 June 2011].

xxv.            Oparanma, A., Hamilton, D.I and Zep-Opibi, I. Diagnosis of the Causes of Business Failures: A Nigerian Experience. International Journal of Management and Innovation Volume 2 Issue (1) 2010.

xxvi.            Peteraf, M. A. and Jay B. Barney, J.B. (2003) "Unravelling the Resource-Based Tangle," Managerial and Decision Economics, 24 (4), 309-323. Pretoria.

xxvii.            Red Deer College. 2009. Information management and the lifecycle of a record, ARMA International, www.rdc.ab.ca/Information-management-and-the-lifecycle-of-a-record.pdf [Accessed: 02 February 2012].

xxviii.            Saffady, W. 2011. Making the business case for records management. Information management journal, 45(1), 38-41.

xxix.            Sampson, K.L. 2002. Value-added records management: protecting corporate assets, reducing business risks. Westport: Greenwood publishing group.

xxx.            Singh, Y.K. & Nath, R. 2010. Research methodology, New Delhi: APH Publishing Corporation.

xxxi.            Smith, K. 2007. Public sector records management: a practical guide. Aldershot: Ashgate publishers.

xxxii.            Teece, David J., Gary Pisano, and Amy Shuen (1997), Dynamic Capabilities and Strategic Management, Strategic Management Journal, 18 (7), 509-533.

xxxiii.            Tushabomwe-Kazooba, C. 2006. Causes of small business failure in Uganda: A case study from Bushenyi and Mbarara town. African studies quarterly 8 (4), 27-35.

xxxiv.            University College Dublin. 2004. UCD records management and freedom of information. Available from: http://www.ucd.ie/foi/recordk/rmpolicy.html [Accessed on the 31 August 2012].

xxxv.            Van Eeden, S., Viviers, S. and Venter. D. 2001. An Exploratory Study into Selected Problems Encountered by Small Business in the South African Context. http://www.sbaer.uca.edu/Research/2001/ICSB/A-51pdf. Accessed: 30/10/2012

xxxvi.            Yusof, Z.M. 2009. Nurturing attitudes for records management in Malaysian financial institutions. Record management journal, 19(3), 218-230.

Cite this Article: